To enhance the sense of responsibility, professional ethics and commitment to serving the public, the People’s Committee of Viet Yen Commune requires specialized departments, units, the Commune Public Administrative Service Center and village heads to strictly comply with regulations on administrative discipline and order in the performance of official duties.

Accordingly, civil servants, public employees and workers must strictly observe the Party’s guidelines, the State’s policies and laws, as well as workplace rules and regulations. All tasks must be carried out within the proper authority, with clearly defined responsibilities, in accordance with established procedures and deadlines, ensuring both progress and quality.

In handling administrative procedures, officials and civil servants are required to maintain professional, courteous and responsible attitudes. They must provide complete, clear and consistent guidance on application requirements, avoid causing unnecessary inconvenience or harassment, and refrain from requesting documents beyond those prescribed by regulations. The receipt, digitization, updating and processing of administrative applications must be completed fully and promptly through the designated information systems.

The Commune People’s Committee also requires strict compliance with working hours, meeting schedules and reporting obligations. Officials must not leave their assigned positions without authorization, evade duties or shift responsibilities to others. They are expected to coordinate proactively in handling tasks, particularly those involving multiple departments and units.

Heads of departments and units are responsible for ensuring administrative discipline and the quality of work performed by personnel under their management. They must clearly assign tasks, identify responsible individuals, establish deadlines and regularly inspect and monitor implementation.

At the same time, Viet Yen Commune will strengthen internal inspections, supervision and the handling of violations, focusing on compliance with working hours, task completion deadlines, administrative procedure processing, public service attitudes, reporting requirements, and the receipt and resolution of feedback and recommendations from organizations and individuals.

Every civil servant and public employee is expected to enhance personal accountability, uphold professional ethics and public service standards, communicate politely and respectfully, and treat citizens with consideration. Officials must not abuse their positions for personal gain or create difficulties, inconvenience or harassment while performing their duties.

Strengthening administrative discipline and order is an ongoing priority for Viet Yen Commune. These efforts aim to build a professional, accountable, transparent and effective public administration, with the satisfaction of citizens and organizations serving as a key measure of service quality.

DISCIPLINE – RESPONSIBILITY – ACCOUNTABILITY – DEDICATED PUBLIC SERVICE