The People’s Committee of Viet Yen Commune has issued a decision promulgating the Regulations on Public Service Culture for Civil Servants, Public Employees and Workers in Specialized Departments, Administrative Organizations and Public Service Units of Viet Yen Commune. The decision takes effect from the date of signing.

The regulations aim to build a workforce characterized by discipline, responsibility, dedication, attentiveness and friendliness, while establishing consistent standards for dress, working attitudes, communication, professional conduct, ethics and lifestyle in the performance of public duties. These efforts also contribute to preserving and promoting the rich cultural and revolutionary traditions of Viet Yen.

Under the regulations, civil servants, public employees and workers must strictly observe working hours, dress neatly and appropriately for their duties, and wear official identification badges as required while working at government offices and performing public duties.

Particular emphasis is placed on professional attitudes, responsibility and working practices. Personnel are required to serve the public wholeheartedly, comply with the law and workplace rules, and fulfill assigned duties properly and on time. They must not neglect tasks, allow deadlines to be missed, evade responsibility or shift duties to others. At the same time, they are expected to maintain internal solidarity and foster a democratic, disciplined and open-minded working environment.

The regulations also specify prohibited conduct in the workplace, including smoking in designated work areas, consuming alcoholic beverages before or during working hours and breaks between shifts, gambling and participating in social vices, abusing official positions or authority to cause harassment or seek personal gain, and using public assets, equipment, vehicles or official accounts for personal purposes. Harassment and the unauthorized possession or use of dangerous materials and weapons on government premises are also prohibited.

In workplace communication, civil servants, public employees and workers must act politely, humbly and respectfully toward colleagues. They are expected to cooperate, support one another in carrying out their duties, observe administrative hierarchy, and ensure honesty and objectivity in reports and recommendations. Leaders and managers must set a good example, respect their subordinates and listen to their opinions.

Serving the public is a central principle of the regulations. Officials must handle administrative matters in accordance with applicable regulations and procedures, respect citizens, listen carefully, provide dedicated guidance and clearly explain any issues that citizens may not understand.

When interacting with citizens, personnel must follow the principle of “Four Requests and Four Always”: Always say hello, apologize, express thanks and ask permission; always smile, speak gently, listen attentively and offer assistance.

Priority support must also be given to older people, vulnerable individuals, people with disabilities, pregnant women and those who are ill.

The regulations strictly prohibit harassment, soliciting or accepting money and gifts, arranging meetings with citizens outside government offices or beyond working hours to handle official matters, and engaging in behavior that causes tension, frustration or intimidation. When mistakes occur, the officials concerned must acknowledge them, conduct self-criticism and learn from the experience.

In addition, all personnel are required to pursue continuous learning, self-improvement and professional development while upholding the principles of diligence, thrift, integrity, righteousness and selfless public service. They must be honest, modest, straightforward and sincere. Unauthorized statements or disclosure of information and documents are prohibited, as are spreading false information, fabricating stories or damaging the honor and dignity of others. Officials are also encouraged to protect the environment and help create clean, green, civilized and welcoming workplaces.

Compliance with the public service culture regulations will be incorporated into annual performance assessments and emulation and commendation evaluations. Teams and individuals who demonstrate good compliance may be recognized and rewarded, while violations may result in reminders, criticism or disciplinary action, depending on their nature and severity and in accordance with applicable regulations.

The Commune People’s Committee assigns heads of departments, sectors and units the responsibility for communicating, implementing, inspecting, monitoring and evaluating compliance with the regulations. Agencies and units are also required to improve access to information and online public services, ensure administrative procedures are fully displayed, expand the application of information technology, increase productivity and accelerate administrative reform.

In particular, the Viet Yen Commune General Services Center is responsible for widely communicating the public service culture regulations to residents, enabling them to understand the requirements, participate in monitoring implementation, recognize exemplary organizations and individuals, and provide feedback on violations.

The issuance and implementation of these regulations provide an important foundation for Viet Yen to continue building a disciplined, professional, accountable, transparent, friendly and service-oriented administration, with public satisfaction serving as one of the key measures of the quality and effectiveness of official duties.

DISCIPLINE – INTEGRITY – RESPONSIBILITY – PROFESSIONALISM – DEDICATED SERVICE TO THE PEOPLE